Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at popcase07@gmail.com. Please note that returns will need to be sent to the following address: 7 LL, Balaji Complex, Opp. management Enclave,Vastrapur, Ahmedabad 380015
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at popcase07@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at popcase07@gmail.com.
Refund Policy for PopCase
At PopCase, we aim to provide a smooth and hassle-free shopping experience. Our refund and replacement policy ensures that any concerns you may have with your order are addressed promptly and transparently. Please read the guidelines below to understand how we manage payments, shipping, returns, and refunds.
Payments
We accept multiple payment methods for your convenience:
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Debit Cards
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Credit Cards
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Net Banking
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Wallets
Your payment information is securely protected during all transactions.
Shipping Policy
We deliver across cities in India, and most orders are received within 7–8 working days. Please note:
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Customers are responsible for any applicable import duties.
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For queries about the delivery timeline for your location, feel free to contact us at popcase07@gmail.com.
Missed Delivery and RTO Orders
If the courier attempts delivery three times and the package is undelivered, it will be returned to our warehouse. Refunds are not provided for Return to Origin (RTO) orders. However, you can request us to reship the order to a new address by providing updated contact details. The reshipping process will be initiated on the next working day.
Returns and Replacements
We offer a replacement guarantee under the following conditions:
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The product received is damaged or defective.
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A claim is raised within 3 days of delivery.
To initiate a replacement request, contact us at help@popcase.in. Once we verify your claim, we will provide you with the return address. As soon as we receive the returned item, we will dispatch the replacement.
Conditions Not Covered for Return/Exchange
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Returns or exchanges are not applicable if the customer dislikes the product or orders the wrong item.
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We do not exchange items based on variations in color, as slight differences may occur due to screen resolution, brightness, and contrast settings.
Conditions for Replacement or Refund
To be eligible for a replacement or refund, the following conditions must be met:
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Unboxing Video Proof: A clear and authenticated unboxing video must be provided as evidence for all claims.
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Eligible Scenarios:
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The item is physically damaged upon receipt.
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The package is missing parts or accessories.
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The item is significantly different from its description on our website.
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The product is defective and does not function properly.
Important Notes
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Replacement or refund requests must be submitted within 3 calendar days of delivery.
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If your refund request is approved, the amount will be processed to your original payment method within 24 working hours.
Contact Us
For any questions or assistance, please contact us:
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Email: popcase07@gmail.com
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Phone: +91 9664997034
We value your trust in PopCase and are committed to resolving your concerns promptly and efficiently.