Refund policy

 

PAYMENTS

PopCase accepts Debit Cards, Credit Cards, NetBanking, and Wallets for payments.

SHIPPING

PopCase offers shipping to cities all over India. Customers usually receive their orders within 7-8 working days. The customer is responsible for any import duty that may be levied upon their order.

If you have any questions about the expected delivery period for your address, please email us at popcase07@gmail.com .

Once your PopCase.in order ships, it must go to the address provided at the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse.

Any refund against RTO orders will not be initiated. You can request us to re-ship it with a new actual address and contact details. We will reship it on the next working day.

RETURNS

PopCase offers a replacement guarantee only if the product received is damaged or defective. Please get in touch with us at help@popcase.in within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. PopCase will dispatch a replacement as soon as we receive your returned order.

We do not exchange products if the customer has ordered the wrong item.

We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast, and resolution of your screen will make the color of the product look slightly different.

Return/exchange will not be applicable if the product is disliked by the customer or if a wrong product was ordered.

CONDITIONS FOR REPLACEMENT OR REFUND

As explained earlier, to be eligible for a free replacement, return, or refund of any item, the buyer must produce an authenticated unboxing video that can support the buyer’s claim. No replacement claim will be accepted without an unboxing video.

Free replacements or refunds can be requested if the following conditions apply:

• Item received is physically damaged (you must prove this by a video of unpacking or unboxing).
• Item received has missing parts or accessories (you must prove this by a video of unpacking or unboxing).
• Item received is different from its description on the product detail page on PopCase.in.
• Item received is defective or does not work properly (you must prove this by a video of unpacking or unboxing).

You have 3 calendar days to request a replacement or refund of an item from the date you received it. If your refund or replacement is approved, we will initiate a refund to your original method of payment within 24 working hours.