Shipping Policy For PopCase

At PopCase, we strive to get your favorite phone cases and covers to you as quickly and efficiently as possible. This policy outlines the shipping options and timelines you can expect when placing an order on our website, popcase.in.

Order Fulfillment

We process orders Monday through Friday, excluding Indian public holidays. Orders placed before 2:00 PM IST will typically ship out the same day. Orders placed after 2:00 PM IST will be shipped on the following business day.

Shipping Methods and Timelines

PopCase offers shipping to all cities and towns across India. We partner with reliable courier companies to ensure timely and secure delivery of your order. Standard shipping typically takes 7-8 business days, but this timeframe may vary depending on your location.

For specific delivery timelines to your area, please don't hesitate to contact us at popcase07@gmail.com.

Shipping Costs

We offer free standard shipping on all orders above a certain amount (specify the minimum order value for free shipping). For orders below this amount, a flat shipping fee will be applied at checkout.

Tracking Your Order

Once your PopCase.in order ships, you'll receive a notification email containing a tracking number. You can use this number to track the progress of your delivery on the courier company's website.

Delivery Attempts

The courier company will attempt to deliver your order to the address provided at checkout. If you are unavailable to receive the package after three delivery attempts, it will be returned to our warehouse.

Undelivered Orders (RTO)

Orders returned due to incorrect or incomplete addresses, rejections, or failed delivery attempts will not be eligible for a refund. However, we can reship your order to a new address upon request. There might be additional shipping charges for reshipment.

Our Guarantee

At PopCase, we stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, we'll gladly replace it free of charge. Please contact our support team at help@popcase.in within 3 days of receiving your order to initiate a replacement request. We'll provide you with a return shipping address and dispatch a replacement item as soon as we receive your return.

Important Notes

• PopCase does not offer exchanges for incorrectly ordered items.

• We cannot guarantee the exact color representation on your screen due to monitor variations. Brightness, contrast, and resolution can affect how colors appear online.

• Unfortunately, we cannot accept returns or exchanges for products disliked by the customer or for wrong items ordered.

Conditions for Replacement or Refund

To be eligible for a free replacement, return, or refund, you must provide a clear and authentic video of you unboxing the product that clearly supports your claim. To expedite the replacement process, please provide an unboxing video. Replacement requests may not be processed without video evidence.

Here are the conditions that qualify for a free replacement or refund:

• The received item is physically damaged (unboxing video required).

• The received item has missing parts or accessories (unboxing video required).

• The received item differs from the description on the product page on PopCase.in.

• The received item is defective or malfunctions (unboxing video required).

You have 3 calendar days from the date of delivery to request a replacement or refund for an item. If your request is approved, we will initiate a refund to your original payment method within 24 business hours.

We hope this shipping policy clarifies our delivery process and return/replacement options. If you have any further questions, please don't hesitate to contact us.

Additional Considerations

• You may also want to include a section on international shipping, if applicable.

• Consider mentioning any order tracking limitations or exceptions.

• Clearly outline your insurance policy for lost or damaged packages during transit.

By incorporating these elements and tailoring them to your specific business needs, you can create a comprehensive and informative shipping policy for PopCase.in.