Iphone polo & racquet club santa barbara boris case

Delivery & Returns

Shipping

• We deliver across India with fast and reliable shipping.
• Every order is securely packed to ensure it reaches you in perfect condition.
• Orders are processed within 24 hours of confirmation.
• Estimated delivery time is 3–7 business days, depending on your location.
• Tracking details will be shared once your order is dispatched.

Returns & Exchanges

• Returns are accepted only for damaged, defective, or incorrect products.
• Return requests must be raised within 5 days of delivery.
• A clear, uninterrupted unboxing video is mandatory from the moment the sealed package is opened until the issue is clearly visible.
• Claims without an unboxing video may not be accepted.
• Returned products must be unused, unwashed, in their original packaging, and with all tags intact.
• Customized or personalized products are not eligible for return or exchange.

Return Shipping

• If the return is due to our mistake, such as a wrong, damaged, or defective item, we will bear the return shipping cost.
• For size exchanges, exchange delivery charges must be paid by the customer.
• Any customer-initiated return or exchange shipping charges are the customer's responsibility unless the error is on our part.

Refunds

• Once the returned product passes our quality inspection, the refund will be processed to your original payment method or bank account.
• Refunds are generally completed within 5–7 business days after approval.
• You may also choose to receive store credit in your PopCase account for future purchases.

Need Help?

For any return, exchange, or refund request, please contact our support team with your Order ID, issue details, and the required unboxing video.